Direct Sewing Machines Ltd

Repair and Services - How does it work?

FREE QUOTE - BEFORE ANY WORK IS CARRIED OUT

All sewing machine repairs and servicing are carried out on site and in-house, on any age or make of machine.

Over 50 years experience in the service and repair of machines.

How long does it take to repair or service my machine?

STANDARD TURNAROUND

For Service / Repairs

7-10 DAYS

Repairs and servicing work will take from 7 - 10 days, subject to the availability of any parts and/or spares

Run a business, need machine serviced/repaired quickly? - Look at Express turnaround option

FREE QUOTE - How it works

Bring machine into Bristol showroom during opening hours, along with foot pedal, power lead and bobbin in bobbincase.

Quote is ready within 24 working hours

Quote is given via email or phone

If you accept the quote we then will carry out the work and contact when ready.

If you choose not to go ahead, just come and collect your machine. (no charge)

EXPRESS TURNAROUND
1 to 2 WORKING DAY

£25.00 per machine

ADDED TO QUOTE

Advanced booking only

Subject to availability of any parts and/or spares

Example - Quote £65.00 + £25.00 Express turnaround = £90.00

What does a service include?

Split bodywork and strip the machine
Cleaning throughout the whole machine (not just the bobbin area)
Oiling the whole machine (not just the bobbin area)
Reset / check all timing points
Resetting tension
Assembling and testing

Plus where applicable

Firmware/software updates
Resetting stitch counter
Resetting service programme

How often should I have my machine serviced?

It will vary depending on use. If you use your machine every day then service your machine yearly.

For average domestic use then service every two years.

Selected brands require services on their machines at regular times to keep the guarantee

Why should I have my machine routinely service?

Routine servicing of your sewing machine or overlocker can help prolong it life and keep it working for longer.

Just like a car, servicing can pick up any issues that are starting to appear, especially as a machine gets older. Spotting these early and sorting can help prevent major issues later in a machines life.

Service prices - Sewing Machines

Service A - £55.00 inc VAT + any parts

EG:- Old Hand Operated / Old Treadle Machine Head

Service B - £65.00 inc VAT + any parts

EG:- Mechanical

Service C - £80.00 inc VAT + any parts

Eg :- Mechanical Top Spec

Service D - £85.00 inc VAT + any parts

Eg:- Computerised Electronic

Service E - £95.00 inc VAT + any parts

Eg:- Compterised Semi Long Arm

Service F - £125.00 inc VAT + any parts

Eg - Compterised Long Arm

Service G - £150.00 inc VAT + any parts

Eg - Bernina 7 series

Service Price - Overlocker / Coverstitch

Service A - Overlocker - £ 80.00 inc VAT + any parts

Service B - Overlocker / Coverstitch Combi- £125.00 inc VAT + any parts

Service C - Coverstitch Only - £65.00 inc VAT + any parts

Service Price - Embroidery / Sewing

Service H - Embroidery Only - £100.00 in VAT + any parts

Service I - Embroidery / Sewing Combi - £120.00 inc VAT + any parts

Service J - Top Range Sewing / Embroidery Combi - £140.00 inc VAT + any parts

I just want a repair?

Sometimes a repair is all that is required - no problem, we still give a free quote first.

Price includes VAT

Labour - £ 7.50 per 15 mins + any parts - Free Quote given in advance

Industrial Machines - £80.00 Does not include Call out to location. By prior arrangement

Express Turnaround -24/48 working hrs dependant on parts - Advanced booking

£ 25.00 per machine added to quote subject to parts availability.

Our Technicians

Our technicians have a vast knowledge and in depth understanding of sewing machines, both domestic and industrial, overlockers and embroidery machines. Their skill and experience enables them to repair and service machines regardless of age, complexity or Brand.

We repair or service any make of machines, regardless of whether we sell the Brand here in the Bristol shop.

Their experience is further enhanced with full training from all the leading manufacturers on repair or service specifics for that brand of machine.

Jeremy Segal

Jeremy has over 41 years experience of mending and servicing machines having initially learnt the trade from his father (Alf) who originally established the business in 1963.

Subject to availability of parts, working on older and traditional hand crank machines is not a problem due to the extensive knowledge passed from father to son.

As machines evolved over the decades to now include the popular long arms, Jeremy has attended all additional training provided by manufacturers. This specialised training means that your machine is repaired or serviced on site.

In 2007, Alf retired and Jeremy has now expanded the business including moving to a larger premises, continuing this family run, long established business into the 21st century.

John Hughes

John has spent his life surrounded by machines after his Father completed a Singer apprenticeship in the 1960's. This would inevitable lead John to join the trade as well.

After 25 years in retail, John joined his father's business in South Wales selling, servicing and repairing domestic and industrial machines. He regularly sets up and maintains sewing rooms for colleges and universities.

John has extensive knowledge in maintaining and servicing industrial machines.

We are delighted to announce that John has now joined the business in a permanent position having worked part time for us over the last 5 years.