We are here to help, so if you have any questions regarding your new machine or your latest sewing project, please contact us.

CONTACT
Direct Sewing Machines,
46 Sandy Park Road, Brislington, Bristol. BS4 3PF
Tel / Fax 0117 9778216             
Email: mail@directsewingmachines.co.uk

VAT number 137 7622 54           Company Number 8256558

TAX

All prices include VAT at 20%

POSTAGE AND PACKAGING

Standard delivery orders over £ 30.00 are free to UK mainland addresses.

Guaranteed next day delivery Monday to Friday only, charged at £10.00. Orders must be placed before 1pm, for delivery the following day. Orders placed on a Friday will be delivered on Monday. (excludes Bank Holidays and weekends).

Orders below £ 30.00 are charged at a flat rate of £3.99

Horn Sewing Furniture - There may be an extra charge on Horn Cabinets to outlying areas. Please ring 0117 9778216 for details.

All domestic sewing machines and overlockers are delivered free of charge.

Industrial sewing machines,  carry a £ 25.00 build up charge if required and a delivery charge depending on your location.  Please contact us for exact details.

FREE LESSONS

Free lessons are an additional service that Direct Sewing Machine Ltd offer our customers and are therefore non transferable against discount off sewing machines.

Free lessons are available on new selected models (excluding re-conditioned machines) as described below:

1.      Machines under £190.00 - one x 1 hour lesson.

2.      Machines over £190.00 - two x 1 hour lesson.

3.      Janome combo offer lessonsonly available when a Janome offer includes a sewing machines brought at the same time with an overlocker at a combo price. – Three x 1 hour lessons. 

All lessons are taught on a one to one basis.

Subject to availability, lessons must be pre-booked in advance. Please allow approx 3-6 weeks for a weekday and 4 - 10 weeks for a Saturday appointment.  These timings may vary during peak times of the year. (i.e. Christmas, Beginning of the Year and when The Great British Sewing Machine is  broadcast).

Free lessons are valid for one year from the date of purchase and are held in store between Mondays and Saturdays inclusive and within shop hours.

The invoice number must be quoted when booking. It is the customers responsibiltiy to retain all receipts and invoice numbers.

Customers travelling from outside of our area, if they so wish, can have the two x 1 hour lessons (if applicable) together.  Subject to availability.

Lessons runs for the allotted time booked.  Failure to arrive on time, will result in a shorter lesson, ie lesson time 10.30-11.30, arrive at 10.45, the lesson will still finish at 11.30.

Cancellation of Free Lesson

1.     Up to 24 hours before lesson – customer can cancel and the lesson will be transferred to a later date. This transfer of lesson must be within the year of purchase.

2.     Cancel on day of lesson – customer will forfeit lesson and it will NOT be transferred to another date.

3.     By Direct Sewing Machines Ltd – either prior to or on the day, the lesson will be transferred to another date.

Failure to Attend - customer will forfeit lesson and it will NOT be transferred to another date.

We reserve the right to withdraw free lessons or amend conditions at any time.

PAID LESSONS ONE TO ONE

Paid lessons must be paid for at the time of booking.

If you pre pay for a series of one to one lessons, there is no time limit on their use. (i.e. Pay for 2 x 2 hour lessons and take two years to use them).

Cancellation of Paid Lesson

1.     Up to 24 hours before lesson -  customer can cancel and the lesson will be transferred to another date.

2.     Cancel on the day of lesson – customer will forfeit the lesson and the cost will not be refunded

3.     By Direct Sewing Machines Ltd – either prior to or on the day, the lesson will be transferred to another date.

Failure to Attend - customer will lose their lesson time and the cost will not be refunded.

No refunds will be given.

Paid lessons are held in store within shop hours.

WORKSHOP TERMS AND CONDITIONS

Full payment is required at time of booking your place on the workshop, either through the website, by phone or in shop.

Cancellations

Any workshop cancelled by Direct Sewing Machines, you will be given an alternative date/workshop, and if this is not suitable than a full refund will be given.

Any workshop cancelled by the customer, will be given a refund on the following terms:

1. More than 14 days before the workshop date - 75% refund given.

2. Less than 13 days prior to the workshop date - No refund given, can switch to another date for that workshop (not including 24hrs or on the day, see condition 3)

3. Cancel either 24hrs or on the day - customer will forfeit the workshop with no refund given and is not transferable to another date.

4. By Direct Sewing Machines Ltd - either prior to or on the day, lesson will be transferred to another date.

Failure to Attend - customer will forfeit the workshop with no refund given and is not transferrable to another date.

Bringing your own machine.

You are more than welcome to bring your own machine to a workshop, remember to bring the foot control pedal, power cable, spare bobbins and instruction book.

All machines must be in full working order.  Any machine that is not working correctly or unsafe cannot be used.  An alternative machine may be available for you to hire for the duration of the workshop/course. (Subject to availability).

DELIVERY AND BACK ORDERS

  • We always try to post all orders on the same day.

  • Standard delivery orders placed after close of business that day will be posted the following day subject to stock availability.

  • Standard delivery orders placed from Friday noon onwards or during the weekend will be sent Monday am (excluding Bank Holidays).

  • Guaranteed next day delivery is available Monday to Friday only at an extra charge of £10.00. Orders must be placed before 1pm, for delivery the following day. Orders placed on a Friday will be delivered on Monday. (excludes Bank Holidays and weekends).

  • We use professional couriers for large items such as machine etc ( 2 - 5, working days) and Royal Mail for smaller packages (2-5 working days).

  • The customer will need to be at home throughout the day, the couriers we use (UPS) are unable to give a specific time for delivery or collection.

  • We cannot be held responsible for delays out of our control ie: bad weather, busy roads, accidents, increase in post/deliveries at Christmas etc. 

  • If the ordered item is temporarily out of stock, your order will be placed on back order and you will be informed of expected delivery time.

GUARENTEE / DAMAGED OR FAULTY GOODS

All our new machines come with standard manufactuers guarantee which are included with each machine.

Standard manufactuer guarantee is 2 years, some guarantees can be extended, but may require registration and in some cases payment.

Bernina UK are offering up to 7 years guarantee on sewing machines until the end of 2015 (see individual product ).  Overlockers are excluded from this guarantee offer.

What is covered - genuine machine faults as per manufactuers guarantee.

What is NOT covered - None of the manufactueres guarantees covers misuse, user error, neglect and wilful damage.  Repairs caused by overuse or repairs made neccessary by commerical use are also not covered.

Comsumable items - just as with other products, consumable items are not covered.  These include belts, bulbs, needles, bobbins, bobbincases, built in needle threader and throatplate etc as written on the manufactuers guarantee documents.  Certain mechanical issues like timing are also not covered.

It is known that most issues with sewing machines and overlockers are down to user error.  We recommend that if you experience any problems to ring or email us for help and advice, as many issues can be sorted over the phone or by email.  When you contact us we will require the invoice number from your receipt.  It is the customers responsibility to retain all proof of purchase.

If on contacting us we need to see your machine, we will provide free collection in UK mainland for a two year period, providing that the problem is due to a manufacturers fault and not user error.   This does not affect your statutory consumer rights.

If when inspect the returned machine and there is a manufactuers fault due to no fault of the user and any parts covered by the guarantee, then the work will be carried out under guarantee with no charge to the customer.

If we find the fault is due to misuse or user error or neglect then a charge will apply to fix the problem, including any parts, labour, collection and re-delivery charges.  Any charges need to be paid for before a machine is returned to a customer.

The customer must notify us of damaged delivery items within 24 hours of delivery.

The customer must notify us of any faulty items within 3 days of delivery.

Inspection of machines returned to us may take up to 14 days, in some cases machines may need to be sent back to the manufactuer.  We endeavour to carry out any guarantee repairs as quickly as possible and we will keep the customer informed throughout.

Delivery / Collection - The customer will need to be at home throughout the day, the couriers we use (UPS) are unable to give a specific time for delivery or collection. 

Deliveries / collection delayed to weather, accidents, strikes, Christmas, busy times of year etc are out of our control and we are not held responsible.

All our guarantee conditions require that machines brought from us are used for domestic/home use only.  This does not cover consumable items like needles, needle threaders, light bulbs, bobbins, bobbin cases, blades and loopers as per manufactuers guarantee.

If you feel you have a problem please contact us first as we can usually resolve any issues over the phone.   Helpline 0117 9778216

YOU MUST RETAIN ALL ORIGINAL PACKAGING.  Just in case your machine needs to be returned.  It is not our responsibility for damage caused by badly packaged machines.  In most cases we are able to supply correct packaging at a cost.

Our liabilty for loss or damage is limited to a sum equal to the amount paid for the item.

CANCELLATIONS AND RETURNS

Under the United Kingdom's Distance Selling Regulations, if you recieve goods, after purchasing via the internet or mail order and then have simply changed your mind about purchasing them, you may return the goods to us for a full credit, subject to the following conditions:-

  • The item is in original condition unopened and unused, (eg as it was delivered to you)

  • You inform us of your desire to cancel within 7 working days of receipt of the item.

  • Goods are returned within 7 working days of notice being given, in order that your credit can be actioned within 30 days.

  • You pay the return delivery charges.

  • A credit is given, when the goods have been received and checked.

PRODUCT INFORMATION

We are unable to supply JANOME branded products outside the UK and Ireland.  The warranty on JANOME products supplied from the UK, only applies within those territories.

RE-CONDITIONED (Secondhand)  Machines

Re-conditioned machines come fully serviced with a 1 year guarantee and can only be collected from the retail shop.

Re-conditioned machines are excluded from the free lesson offer.

Re-conditioned machine are sold as seen. Accessories may differ from that stated as standard with the machine within the manual. Machines are priced accordingly to reflect any missing accessories, manuals or covers.

EX-DEMONSTRATION MACHINES

Ex-demonstration machines are those that have been on display in the retail shop or window.  They come fully serviced with either a 2 year guarantee or the remainder of the guarantee if longer than 2 years. This would be stated in the ex-demonstration product description.

Ex-demonstration machines are excluded from the free lesson offer.

WEBSITE

We reserve the right to amend, without notice, prices, description, colour, accessories etc as shown on our website at any time.

ALL TERMS AND CONDITIONS AND PRICES LISTED APPLY TO MACHINES AND PRODUCTS BOUGHT FROM THIS WEBSITE ONLY

COOKIE POLICY

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